Contact SpiceMazing – Customer Support & Frequently Asked Questions

Yes. We deliver to most European countries. Shipping costs and delivery times vary depending on the destination. If your country is not listed at checkout, please contact us and we’ll be happy to assist you.

Shipping costs depend on the destination country and the total weight of your order. Please refer to the table below for our standard shipping rates and estimated delivery times.

Shipping Rates & Estimated Delivery Times

Shipping Zones
EUR 1: France, Luxembourg, Belgium, Germany and Italy.

EUR 2: Spain, Austria, Portugal and Denmark.

Rest of EUR: All other countries in Europe (excluding Russia).

UK: United Kingdom (excluding Gibraltar and the Channel Islands).

Rest of the world: All other countries.

Please note that the delivery times are in business days, this is Monday to Friday, excluding public holidays. All estimated delivery times are based on the dispatch date, not necessarily the order date. Because we are using different carriers, the shipping cost may vary.

We offer free shipping within the Netherlands on orders over €65.

Yes. Once your order has been dispatched, you’ll receive a shipping confirmation email with a tracking number so you can follow your delivery.

If you haven’t received your tracking information within a reasonable time after placing your order, please contact us.

While we aim to dispatch orders promptly, occasional delays can occur due to courier services, customs procedures or busy periods. If your order has exceeded the estimated delivery time, please contact us and we’ll investigate it for you.

If you need to change or cancel your order, please contact us as soon as possible after placing it. We will do our best to accommodate your request before your order has been processed and dispatched.

Unfortunately, once you have completed the checkout process, you cannot make changes to your order through the website. If you would like to add an item, you can simply place a new order. If you have any questions or need assistance, please don’t hesitate to contact us.

We accept a variety of secure payment methods, including:

• iDEAL/Wero
• Visa
• Mastercard
• American Express
• PayPal

Available payment options may vary depending on your country.

If your payment was unsuccessful, please try the following:

• Verify that your payment details are correct.
• Ensure that your card or payment method has sufficient funds.
• Try a different payment method if available.
• Contact your bank or payment provider if the problem persists.

If you continue to experience difficulties, please contact us and we’ll be happy to assist you.

Yes. Once your order has been successfully placed, you will receive an order confirmation email containing your order details.

If you do not receive the confirmation within a few minutes, please check your spam or junk folder. If it is not there, contact us and we will be happy to help.

If you are not completely satisfied with your purchase, you may return eligible items within 10 days of receiving your order, provided they are unused, unopened and in their original packaging.

For hygiene and food safety reasons, we cannot accept returns or issue refunds for opened food products, unless the product is defective or was damaged during delivery.

Please ensure that your shipping address is accurate when placing your order. We are unable to offer refunds or compensation for orders that cannot be delivered due to an incorrect or incomplete address provided by the customer.

Please note that the cost of returning an item is the responsibility of the customer, unless the return is due to an error on our part or the item received is damaged or defective.

If a delivery is returned to us because the recipient was unavailable to receive or collect the parcel, the customer is responsible for any additional shipping costs required to resend the order.

For complete information about returns, refunds and your consumer rights, please refer to our Terms & Conditions.

• Check the tracking information available on your MyAccount page.
• Check with family members, neighbors, co-workers, a building manager, apartment office, or others who may have accepted your order on your behalf
• Contact us

• To request a return or refund, please contact our customer support team by email at info@spicemazing.com before returning any items.

  Once your request has been reviewed and approved, we will provide you with further instructions.

  Refunds are processed using the original payment method after the returned items have been received and inspected.

Yes. We carefully source our products from trusted suppliers to ensure they deliver the authentic flavours and quality that African cuisine is known for. Every product in our range is selected with a focus on authenticity, quality and customer satisfaction.

Our products are sourced from carefully selected suppliers in Africa and other regions known for producing high-quality spices, herbs and food products. We work closely with our partners to ensure consistent quality, authenticity and compliance with European food safety standards.

Yes. We supply African food products, spices and herbal teas to retailers, restaurants, caterers and other businesses across Europe. If you are interested in becoming a wholesale customer, we would be delighted to discuss your requirements.

Simply visit our Wholesale page and complete the wholesale enquiry form. Once we receive your request, we’ll review your business information and contact you to discuss pricing, product availability and the next steps.

Yes. We are continuously expanding our range to offer more authentic African food products, premium spices and herbal teas. We regularly introduce new products based on customer demand and market availability, so we encourage you to check back regularly for the latest additions.

Quality is at the heart of everything we do. We carefully select our suppliers and strive to ensure that every product meets our standards for authenticity, freshness and food safety before it reaches our customers.